Position Summary The Applications System Analyst is the point person responsible for all current capabilities, usability, and future implementation plans for the application platform(s) assigned. S/he is the liaison between the business, IT teams, and the vendors.
Work Activities & Accountabilities
Application Management: Point of escalation for Service Desk on all outages, issues, questions, and requests of supported applications. Monitor and manage the application platform to ensure the application is fully functional for the business. Collect, evaluate, and coordinate enhancement requests for the supported application(s). Has knowledge and training to implement application configuration changes as requested for a release. Point person to coordinate all patching, releases, and development efforts with the vendor and IT teams. Test critical business functions, has final approval for successful implementations. Primary contact with the application vendor. Understand current contract and licensing details. Stays current on existing and planned future vendor release functionality. Attend change control meetings representing supported application(s).
Operations: Assist with estimation of effort for enhancements as required. Creates release notes for the business users to understand fixes and/or new capabilities. Works with IT Trainer to produce documentation that can be utilized as self-help details. Review business requirement qualification documentation from Business Analyst for adherence to platform direction. May on occasion be required to produce the similar documentation. Moderate multi-service line prioritization and enhancement request meetings that identify what will be targeted in the next planned release. Understand the relationships, dependencies and impact of neighboring business functions.
Technical Competencies: Deep business and technical knowledge of the application platform and its usage in the firm. Excellent written and verbal communication skills are needed. Able to work independently on multiple projects. Ability to manage multiple, concurrent projects, activities and tasks under time constraints. Ability to effectively interface with staff at all levels. Excellent communication, facilitation, and organizational skills. Strong critical / analytical thinking and problem-solving skills. Perform other duties as required or assigned.
The Applications System Analyst reports directly to the Director, Services Development and Delivery. S/he will interact on a regular basis with other IT architects and team members, business users, Managers, and Principals. S/he will also work with external vendors.
S/he is aligned with a career coach (who may or may not be the same as the direct supervisor) to help with career planning, be an advocate for the experiences needed to reach goals, navigate the firm's resources, and share insights, expertise, and guidance to develop his/her full potential.
Key Behavioral Competencies The Applications System Analyst must possess several key personal effectiveness traits to be successful. These include a high degree of passion for doing impactful work, accountability for actions, initiative make visions a reality, integrity that places honesty and trust above all else, professionalism, and conscientiousness. Actions and behaviors that are the foundation of successful careers at CLA are broadly defined below.
Leading with Impact: Gains the confidence of others by demonstrating success over time.
Entrepreneurial Grit: Has the courage to bring forward a new idea, with the firm's interest at heart.
Ownership Mindset: Takes personal responsibility for work product, as if own name was on the front door.
Client Service Excellence: Has a service mindset and is responsive to client needs.
People Development: Makes personal development a priority, seeking feedback and opportunities to grow.
Clear Communication: Communication is clear, concise, and considerate of the needs of others.
Teamwork & Collaboration: Works cooperatively with others and values the different contributions people make.
Growing the Business: Is aware of the importance of growing the business and understands the core services we provide.
CliftonLarsonAllen LLP (CLA) is a professional services firm delivering integrated wealth advisory, outsourcing and public accounting capabilities to help enhance our clients’ enterprise value and assist them in growing and managing their related personal assets – all the way from startup to succession and beyond. Our professionals are immersed in the industries they serve and have specialized kn...owledge of their operating and regulatory environments. With over 4,400 people, 100 US locations and a global affiliation, we bring a wide array of solutions to help clients in all markets, foreign and domestic. Investment advisory services are offered through CliftonLarsonAllen Wealth Advisors, LLC, an SEC-registered investment advisor.
We are deeply invested in the success of our professionals and provide innovative career-building opportunities. At CLA, we aim to positively impact the clients we serve, the people we employ, the profession we represent and the communities we call home.
CLA is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability status, protected veteran status, national origin, or any other characteristic protected by law.