The I nformation Technology Operations Manager is responsible for the direct daily management of IT operational teams, including infrastructure, network, and security operations. This position will be responsible to meet the needs of end users and provide sustainable technology solutions. This individual will be accountable for formulating policies, analyzing workflow, establishing priorities, developing standards and setting deadlines. The IT Operations manager will apply strong communication skills, team building, conflict management, problem-solving skills, and knowledge of best practices to motivate and provide technical mentorship to team members and to establish themselves as a trusted advisor to stakeholders.
Demonstrates leadership and professionalism both internally and externally
Ensures staffing levels are appropriate to provide service and meet deadlines
Develop teams through coaching, feedback and performance management skills
Effectively coach and manage the individual performance of team members
Establish and maintain strong relationships with diverse stakeholders and customers
Meet with department heads, managers, supervisors, vendors and others, to solicit cooperation and resolve problems
Promote a culture of collaboration, continuous improvement, quality and accountability
Actively participates in meetings and champions corporate decisions
A willingness to lead, take charge, and offer opinions and direction
Partner with Human Resources to recruit and select staff with the talent to meet current and future needs
Strategy and Planning
Contribute to and maintain awareness of the Bank's strategic technology and business plans
Develop and recommend goals, long-range objectives and action plans that support the Bank's strategic technology plans
Negotiate with business partners to set project priorities and resource allocation
Ensure effective control of results and take corrective action to achieve technology objectives within designated budgets
Participate in the strategy, planning and governance of IT Operations
Remain current with developments in the technology field and evaluates the feasibility of incorporating newest solutions into IT workflows, processes and procedures.
Operations and Support
Cultivate, disseminate, and enforce policies, standards and procedures
Manage day-to-day operations to ensure both new and current IT initiatives are completed within agreed upon timeframes
Analyze and solve problems and make effective decisions and/or involve others in the decision-making process as needed
Communicate with stakeholders to ensure understanding of deliverables and negotiate expectations
Oversee vendors and contracts needed to support the team
Remain flexible to business needs and changes.
Manage multiple priorities while anticipating possible impacts and benefits of change
Respond to requests for information during assessments, audits and exams
Bachelor's Degree from an accredited college or university; or equivalent combination of education and experience.
A minimum of eight years experience in Information Technology and demonstrated accomplishments in operational processing/workflow, product development and planning.
A minimum of three years experience in leading and managing a diverse technology team
On call availability after hours
Knowledge, Skills, Abilities and Behaviors:
Outstanding communication (verbal, written, and listening) skills
Critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to present ideas in business-friendly and user-friendly language
Significant attention to detail
Reliable, responsible and dependable
A willingness to take on responsibilities and challenges
Pleasant demeanor with others with a good-natured, cooperative attitude
Experience with Agile methods and concepts
Knowledge of cloud computing principles, specifically related to Amazon Web Services
Ability to set and judiciously manage priorities
Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services.
Internal Number: oCkv6fwh
About Federal Home Loan Bank of Chicago
The Federal Home Loan Bank of Chicago is a $72.0 billion wholesale bank and one of 11 district banks chartered in 1932 by the U.S. Congress to improve the availability of funds to support home ownership. The FHLB Chicago is a member-owned cooperative serving members in our district of Illinois and Wisconsin. All federally insured depository institutions, insurance companies engaged in residential housing finance, credit unions, and community development financial institutions located in our district are eligible to apply for membership. Today, the FHLB System, which is regulated by the Federal Housing Finance Agency, has more than 7,500 members.
The FHLB Chicago strives to be a valuable partner to our member financial institutions in Illinois and Wisconsin during all phases of financial and economic cycles. The mission of the Federal Home Loan Bank of Chicago is to partner with our member shareholders in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for community investment activities.
The Federal Home Loan Bank of Chicago is committed to diversity at all levels of our organization from t...he employees we hire to the programs, institutions, and businesses we support. Our goal is to recruit, hire, and develop talented staff and to offer a work environment that allows them to do their best work.