The Senior IT Engineer helps ensure proper technology operation so that end users can accomplish business tasks. This includes actively troubleshooting, testing, documenting, and resolving issues. Resolution may involve coding, testing, implementing or installing software, interacting with vendors and partners, automation and scripting, or systems administration tasks. Individuals may be required to give in-person, hands-on help to users.
Working on a Scrum-based team to address Product Backlog Items (PBIs) related to managing IT systems. Some examples could include:
Cloud maintenance and reporting
Virtual desktop platform and instance rollout
IT Asset tracking
System health monitoring
Creation of automation in support of work items
Collaborating with Development teams as needed to support Dev-Ops initiatives
Direct assistance of customers and resolving their issues
Troubleshooting of technical issues on AWS EC2, S3, and other AWS infrastructure
Work with business team members, decision makers, and stakeholders to define business requirements and systems goals, and to identify and resolve business systems issues
Assist in software releases and roll-outs and communication to the end users
Develop and execute test plans to check applications, infrastructure and systems technical performance
Document the company's existing systems architecture and technology portfolio; make recommendations for improvements and/or alternatives
Collaborate with different areas of IT and the business in order to provide solutions for the Bank
Provide on-call support of bank applications
Other duties as required
Bachelor's degree in Computer Science, Information Systems, or Computer Engineering and/or 5 years of equivalent work experience
Certifications in multiple technologies preferred
2+ years experience creating solutions in C#
1+ years experience creating solutions PowerShell
Strong experience with current versions of Microsoft Windows Server platform
Experience with Microsoft SQL is preferred.
Experience with non-Microsoft technologies such as Linux, Apache, and Java is preferred.
Experience working with Agile methodologies, including Scrum and Kanban
Knowledge of cloud computing principles, specifically related to Amazon Web Services
Ability to conduct research into a wide range of computing issues
Experience with desktop and server operating systems, including MS Windows, Server, and Office products
Extensive knowledge of IT troubleshooting principles and techniques
Extensive knowledge of network and PC operating systems
Familiarity with financial concepts such as banking, mortgages, and capital markets
Knowledge, Skills, Abilities and Behaviors
Strong written and oral communication skills
Strong interpersonal skills, with a focus on rapport-building, listening and questioning skills
Strong documentation skills
Ability to conduct research into a wide range of computing issues as required
Ability to present ideas in user-friendly language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Internal Number: oy1F6fw4
About Federal Home Loan Bank of Chicago
The Federal Home Loan Bank of Chicago is a $72.0 billion wholesale bank and one of 11 district banks chartered in 1932 by the U.S. Congress to improve the availability of funds to support home ownership. The FHLB Chicago is a member-owned cooperative serving members in our district of Illinois and Wisconsin. All federally insured depository institutions, insurance companies engaged in residential housing finance, credit unions, and community development financial institutions located in our district are eligible to apply for membership. Today, the FHLB System, which is regulated by the Federal Housing Finance Agency, has more than 7,500 members.
The FHLB Chicago strives to be a valuable partner to our member financial institutions in Illinois and Wisconsin during all phases of financial and economic cycles. The mission of the Federal Home Loan Bank of Chicago is to partner with our member shareholders in Illinois and Wisconsin to provide them competitively priced funding, a reasonable return on their investment in the Bank, and support for community investment activities.
The Federal Home Loan Bank of Chicago is committed to diversity at all levels of our organization from t...he employees we hire to the programs, institutions, and businesses we support. Our goal is to recruit, hire, and develop talented staff and to offer a work environment that allows them to do their best work.