Scans and files credit card packages and other information
Provides administrative support to the CCO and office support to the division
Plans and coordinates meetings, events, and activities; manages and maintains daily calendar
Prepares and attends various meetings to record meeting minutes
Handles travel arrangements
Purges information and files and prepares for storage
Takes initiatives to learn and expand skills and abilities
Conducts assessments and analysis and handles special projects
Works with a strong sense of urgency
Updates data system and forms
Serves a liaison for vendors
Processes invoices, expense reports, and attendance requests
Conducts research, reconciles accounts and prepares reports
Assists with monitoring the completion of training requirements
Serves as backup to the corporate office receptionist and loan administrators
Assists with the development of department procedures, policies, and processes
Prepares correspondence, documents, presentations, letters, notices, packages, and reports etc.
Maintains and handles all confidential matters and information
Adheres to all policies, procedures, expectations, laws, and regulations
Uses good judgment and makes sound decisions
Delivers excellent customer service consistently and adheres to department response turn around standards
Exceeds all established position’s goals, objectives, and expectations
Leads initiatives, adds value, supports the Bank’s vision, mission, core values, business principles, goals, and objectives
Participates in Bank community related events and activities
Demonstrates consistent professional appearance, behavior, image, ethics, integrity, and represents the CTB Brand
Performs other duties and responsibilities as assigned
Bachelor’s degree a plus!
Minimum 1 to 3 years prior consumer loan operations experience
Good presentation, interpersonal relationship building and organizational skills are essential
Proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc); FISERV a plus!
Ability to facilitate effective meetings and training sessions
Excellent analytical, technical, problem resolution, project management, critical thinking, research and negotiation skills
Ability to work in a fast paced, high volume environment, and must be adaptable to change
Excellent quality customer service and telephone skills with the ability to establish good business relationships.
Must be able to maintain positive composure and consistently demonstrate professional appearance, demeanor, image, and represents the CTB Brand
Ability to use good judgment, makes sound business decisions, comprehend, and follows directions and instructions
Ability to produce accurate and organized work with minimum supervision
Strong diplomacy skills with the ability to effectively handle and maintain confidential matters and information
Up to date understanding of industry trends and developments
Must be a self-starter who is self-motivated with the ability to produce quality results, meet all established goals, objectives, and expectations; ability to comply with all bank policies, procedures, regulations, and laws (
Ambitious with a strong work ethic, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and planning skills
Excellent communication skills with the ability to communicate clearly, concisely, tactfully, and effectively
Exceptional creativity with the ability to prioritize work to meet competing deadlines
Must be a team player, flexible, resourceful, and energetic with a competitive and winning spirit
Demonstrated ability to maintain composure and convey a positive and professional image at all times
Ability to work through situations and find win-win solutions
Assertive and demonstrates initiative
About Citizens Trust Bank
Citizens Trust Bank is an Equal Employment Opportunity/Affirmative Action Employer offering competitive compensation, comprehensive employee benefits and opportunities for career development and advancement. We are committed to investing in our employees, cultivating a rewarding professional team and results-oriented work environment that is based on respect, accountability, and high quality performance.
Citizens Trust Bank prides itself on offering a full-range of quality banking solutions throughout metropolitan Atlanta, and Columbus, Georgia, Birmingham and Eutaw, Alabama markets. Since its inception, the Bank has remained dedicated to the growth and development of communities through superior banking solutions and extraordinary service.
As an institution of excellence, celebrating over 93 years of success, Citizens Trust Bank continues to champion its commitment to offering customers viable banking solutions with first-class customer service to meet their growing business needs. Delivering on that promise, we continue to be sound and strong and it is our goal that our customers and associates are too.
If you are interested in the position below and meet the qualifica...tions and requirements, please apply at www.ctbconnect.com. Additionally, if you have any questions, please contact Asziree M. Thompson at 404-575-8262.