Funds Admin Operations, Cash and Trade Client & Transaction Services Manager, Assistant Vice President
May 2, 2020
Key Responsibilities: The candidate is required to have strong knowledge and extensive practical experience of the following core transfer agency processes:
Investor on-boarding, KYC administration & data maintenance
Transaction processing & investor servicing
Cash & trade settlement
Corporate action processing
Reporting shareholder trade activity to the client, fund accountant and fund custodian
Bank account reconciliation
Foreign exchange dealing & execution
Periodic client & investor reporting
The candidate should also have experience in the following responsibilities of the transfer agent:
Review of fund offering documents, prospectuses, operating memorandums and key fund documentation
Fund / Share class launches and implementation
Client change request management
Client servicing & vendor management
Oversight and control management for domestic and outsourced functions
Managing periodic client service review calls and due diligence visits
Awareness of regulatory and industry changes and how it impacts the business & operations
The candidate should have strong knowledge of the full trade cycle including other functions performed within the transfer agency unit, as well as the responsibilities of the fund administrator, fund valuation agent and fund custodian.
The following aspects of the role are also important: People Management: This role is for a people manager and in addition to managing the daily responsibilities of the team, the candidate will also be required to build an effective working relationship with and between the team members and to guide them in their tasks. Regular effective one to one sessions with direct reports are required and a planned approach to staff development is a key part of the role. Control Environment: The candidate is expected to identify issues or inefficiencies within the team and to build a strong, controlled working environment, concentrating on error prevention and mitigation. Relationship and Network Building: The candidate is also be expected to focus on building relationships with the Citi's transfer agency outsourced vendors and other Citi locations that perform tasks on behalf of the Hong Kong transfer agency unit, with the clients and other business partners both internally and externally. The candidate will act as the transfer agency's single point of contact for the vendor and sites performing transfer agency responsibilities on behalf of Citi's clients, and will require strong skill sets and experience in respect of:
Acting as key relationship and escalation point for the vendors/other Citi locations across all TA functions, taking end-to-end responsibility for the transfer agency relationship.
Manage change with these business partners to ensure a controlled change environment
Engage in proactive added-value communication with vendors and other Citi locations, and conduct briefings within the transfer agency unit to build awareness across the teams.
Understand the requirements of oversight and control of 3rd party outsourced functions and the importance of adhering to regulatory obligations.
Development value: This is a senior role and is an ideal position for a candidate with strong transfer agency operations and management experience, particularly in relation to client servicing, back office support and outsourced functions. The role will also present opportunities for involvement in departmental and inter departmental initiatives which are outside the daily tasks performed by the team. The role will provide opportunity to the candidate to participate in cross functional initiatives, being part of the overall management team within TA and Funds Operations ------------------------------------------------- Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - HK------------------------------------------------------ Time Type :Full time------------------------------------------------------ Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity. Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE . To view the "EEO is the Law" poster CLICK HERE . To view the EEO is the Law Supplement CLICK HERE . To view the EEO Policy Statement CLICK HERE . To view the Pay Transparency Posting CLICK HERE .