A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
The University of Michigan Shared Services Center (U-M SSC) is a customer service organization where the employees are passionate about providing a high quality customer service experience to the university. U-M SSC offers key financial and human resource transaction services to customers through consistent processes and enabling technology.
Reporting to the Accounting Manager, this Supervisor position actively supports the processing needs of the newly formed SSC Accounts Receivable (AR) Services team. This role will be responsible for managing all payment processing activity as well as billing and collection for general and various sponsor receivables. The AR Services team also provides intra-team support to the Accounts Receivable Sponsored Team by providing timely and accurate customer record support.
The AR Services Supervisor is responsible for establishing the objectives to be achieved by providing oversight and coaching related to the team's daily operational performance. In partnership with the Accounting Manager, this individual provides leadership and direction to its staff and is expected to uphold a culture that values continuous improvement and professional development.
This position is also expected to provide visible and effective leadership to their staff in a manner that ensures operational excellence and exceptional customer service. The AR Services Supervisor will regularly coach and develop his/her staff to assure a team-based and collaborative environment. The AR Services Supervisor directly manages a team comprised of 6-8 staff.
The AR Services Supervisor is expected to support SSC Leadership by promoting and modeling a positive and trustworthy reputation for the SSC through consistent and customer centric service. Additionally, this individual will be focused on implementing appropriate business processes, and internal controls as deemed fit while operating within the SSC's governance structure.
Manage daily team processing workloads to ensure completion of all requests within Service Level Agreements
Ensure team compliance with applicable University of Michigan policies while providing exceptional customer service
Report on and analyze established metrics measuring team and individual progress, meeting regularly with their Manager to share findings and ensure alignment to SSC goals
Strategize on both short-term and longer-term team objectives
Identify and implement continuous improvement initiatives, add new services/customers, system enhancements, policy changes, and other special projects on an ad hoc basis
Management of the SSC’s online credit card program and oversight of merchant policies and related internal controls
Oversight of month-end AR close process including completion of monthly AR Report package to Sponsored Programs and Financial Operations
Plan and coordinate recruiting, selection, onboarding, and integration of new team members
Oversee formal training plans for new and experienced staff
Motivate and engage team thru daily huddles, team building activities, and individual meetings with staff
Answer employee / customer questions and resolve escalations as they arise
Conduct regular coaching & feedback sessions and annual performance reviews
Bachelor’s degree in accounting or finance
Minimum of 1-3 years of leadership / supervisory experience in accounting or related field or demonstrated high level performance at a Senior Associate or Accountant Intermediate level
Proven ability to build, lead, and motivate a large team and adjust work/assignments strategically
Proven track record of displaying strong customer service and leading a team dedicated to providing exceptional customer service
Ability to develop and deliver a formal training plan to ensure all staff are equipped to maximize their abilities to perform
Experience in making informed decisions or equipping senior leadership to make informed decisions by using data analytics, summarized reports, business cases, and presentations
Demonstrated ability to enhance effectiveness and efficiency through incorporation of innovative continuous improvement practices and other initiatives
Experience in a Shared Services organization
Finance supervisory experience in a higher education setting
3-5 years’ experience in Accounting or related field
The University of Michigan, with an operating budget of $7 billion, is a leader in higher education. U-M SSC provides administrative support related to financial and human resources in the following areas: Accounts Payable, Travel and Expense, General Accounting, Accounts Receivable, Benefits, HR Data Management, Time and Leave, and Employment Process. To learn more about U-M SSC, please visit our website: www.SSC.UMICH.edu.
We offer our employees an extensive total compensation package including competitive pay, a two-for-one retirement contribution, a variety of health insurance options, and a generous vacation plan. In addition, there are seven paid holidays and four paid season days.
The Shared Services Center seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.
NOTE: Visa sponsorship is not available for this position
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal opportunity/affirmative action employer.
Internal Number: 193163
About University of Michigan - Ann Arbor
A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance.