CrossCountry Consulting is a trusted business advisory firm that provides customized finance, accounting, human capital management, risk, operations, and technology consulting services to leading organizations facing complex change. We partner with our clients to help them navigate pressing business challenges and achieve goals related to improving operations, minimizing risks, and enabling future growth. Our people are our most valuable asset and our individual differences are our greatest strength. At CrossCountry, we embrace and value our individual experiences, capabilities, talents, and perspectives by fostering and promoting a culture of diversity and inclusion. Join our team where Excellence is a priority, Collaboration and teamwork are the norm, Energy is contagious, and the opportunity to make an Impact is endless.
Note: Our preference is for the individual to be located in one of four geographies (Dublin, IRE; McLean, VA; New York, NY; Boston, MA)
Position Overview As a Business Operations Coordinator at CrossCountry Consulting, you will apply your analytical and execution skills to the Core Advisory business. You will partner with Senior Business Managers to drive operational processes. This role will be a balance between operations, project, process management, change management and execution and will be responsible for enabling senior business managers and leadership to be as effective as possible in driving the strategy for the Service Lines. You should be passionate about business strategy, management, and operations. This is an ideal opportunity to grow in a fast-paced and entrepreneurial environment. Responsibilities - Assist with the formal coaching process for the service lines including formal notification of coach changes, system updates and quarterly review of coach expenses.
- Assist with the execution of a communications plan; liaise with key players within operations to ensure communications plan is in-line with firm-wide communication strategy
- Work with senior business managers to drive and create content for quarterly company-wide meetings, service line meetings, townhalls, newsletters, in person meetings etc.
- Review performance management reports (ongoing project feedback, coaching 1:1's, and development plans) and assist with the planning of holding employees accountable to meeting performance management deadlines.
- Responsible for reporting including employee rosters, distribution lists and other HR and service line reporting.
- Lead the buddy program for the core advisory practice.
- Work with the corporate training and service line training teams and committees to assist with technical training delivery.
- Work closely with senior business managers on corporate policies and to disseminate and track compliance with these policies with the team in coordination with corporate employee guide, as is appropriate
- Assist with process improvements to improve/ and streamline processes (both for ease and scalability)
- Work with key players within operations and leadership to execute key change management initiatives
- Operations point of contact for events and meetings.
Experience required - Minimum 3-5 years of experience in a professional services landscape.
- Professional presentation skills and the ability to be comfortable presenting clearly and concisely to diverse groups across the organization. Open and honest communicator with excellent organizational skills.
- Ability to operate in an independent manner without close supervision is essential as is ability to call out challenges and solutions. Understanding of priorities and adherence to deadlines.
- Strong proficiency in standard PC programs (Word, Excel and PowerPoint)
- Ability to work constructively and flexibly in a team environment, and to assist at the direction of the Leadership in the execution, tracking and management of a variety of tasks.
- Strong organizational and project management skills with ability to balance multiple projects simultaneously.
- High energy, enthusiasm, flexibility, and a great sense of humor
- Experience working with professional services firms
Key performance measures - Extremely attentive to detail
- Self-starter focused on results
- High energy team player
- Very personable
- High level of confidentiality
Education - A bachelor's degree (or higher).
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CrossCountry Consulting provides equal employment opportunities (EEO) to all employees and applicants and believes that respect and fair treatment are critical to creating a productive, diverse, and inclusive workplace. As an equal opportunity employer, CrossCountry is fully committed to comply with all federal, state, and local laws. A ll qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, sexual orientation, protected veteran status, gender identity or expression or any other characteristic protected by federal, state or local laws. |
