The Implementation Specialist, as an expert-level user of Viewpoint Spectrum, performs system implementation services, including training, troubleshooting, and problem solving, to our local partners and their teams. Developing exceptional professional relationships while working collaboratively with small local teams, the Implementation Specialistdelivers a fully functioning system based on the partner’s unique business processes, while adhering to centralized control and configuration requirements.
System Implementation completion, on time and on budget
High-level of partner satisfaction with the system, and implementation services
Accurate and timely communication to the Project Manager and Team
Maintains understanding of our business and partner objectives and how the system delivers them,
Leads the on-site roll-out of Viewpoint Spectrumto our nationwide local partners and newly acquired businesses,
Works collaboratively with other functional & technical project team members to ensure successful & timely project delivery,
Facilitates integrated testing internally and with local partners’ teams,
Conducts end user software training,
Createsdocumentation of new processes and procedures for local partners, individualized for their unique business processes,
Identifies potential issues and risks; communicates them timely to supervisors with suggested paths for resolution,
Updates Project plans and Implementation tasks daily, and
Other duties as may be assigned.
Up to 50% travel (when not traveling to a local partner site, remote work is currently available )
Interest in working in a client facing environment,
Experience implementing Viewpoint Spectrum,
Bachelor’s Degree in Accounting, Finance, Business, Information Systems, Operations, or equivalent work experience,
3+ years of experience with constructionjob-costing, work orders, WIP schedules, etc.
Demonstrated experience with software implementation projects including maintaining and understanding a project budget, timeline, scope, training, and resource availability,
PMP, Six Sigma, or CSPO certification a plus
Superior people skills; team-oriented, fast learner and very personable,
Demonstrated ability to troubleshoot, problem solve, and process improve,
Self-motivated and able to execute in a fast-paced environment,
Good written/verbal communication and facilitation skills for communicating at all levels,
Good consultative, customer focus, & service skills are required,
Intermediate knowledge of Microsoft applications.
Crete Mechanical Group is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
Remote work will be considered on a case by case basis. National travel is required.
About Crete Mechanicial Group
Through our partners, Crete Mechanical Group provides a host of essential building services across commercial and residential HVAC, electrical, plumbing, and controls, building efficiency and sustainability. Our maintenance programs extend the life of your critical building systems, and our installation teams take a thoughtful approach to designing systems that will reduce energy output and save our clients money. Throughout it all, we focus on building strong, lasting relationships with our customers.
We allow local owners and management to focus on delivering best-in-class service, unburdened by the administrative demands of running a business. To do so, we work with current staff to create a strong management infrastructure that removes the burden of back-office management from the current management team. We then draw on our own marketing and financial expertise, along with a network of other experts and resources, to help each of our partners grow.
Our network allows our partners to realize economies of scale in purchasing power and to share knowledge and resources within the group for the benefit of each business. Through this collaboration, we achieve unmatched outcomes for each respective business.