Work collaboratively with the Student Account Services management team in support of the vision and mission of the Department as well as ensuring compliance to federal and state regulations regarding cash handling and collection, including but not limited to: GLBA, FDCPA (UDAPPS), FCRA,TILA (RegZ), TCPA, CFPB, NACHA, PCI-DSS, TitleIV, etc. This position is the primary accountant for Student Account Services. Must independently perform a variety of complex accounting duties to include balancing between Paymetric, SAP, PNC and all business transactions/receipts. Supervisor and backup to front line customer service and cashiering functions. Produce financial reports as needed for business processes. Primary liaison for internal/external financial audits. Overall, assist in the administration of the activities of the Office of Student Account Services which processes the Universities cash receipts, disburses financial aid refunds, processes and collects past due account receivables and federal/institutional student loans. Serve as supervising co-manager in absence of Director.
Primary Responsibilities :
1. Supervise, hire, discipline, and train assigned staff. Determine staffing hours and levels of the office area. Develop work schedules, etc. 2. Maintain and promote exemplary customer service to students, staff and faculty. 3. Proficient in extensive utilization of MS Excel functions for reporting. 4. Initiate and maintain cash control procedures with clear documentation. 5. Take lead role in maintaining departmental PCI compliance procedures and processes and act as primary liaison to Sr. Tech Support Specialist for PCI. 6. Assist in the development and implementation of new policies, and instructing the appropriate staff in policies and procedures to be followed. 7. Reconcile a variety of transactions (Paymetric, cashier functions, ACH, etc) to SAP and PNC as required; independently evaluate, analyze, investigate and resolve problems. 8. Provide oversight of the private financial institutions that operate on campus; assist them with cash handling procedures. 9. Serve as liaison between SAS and Comptroller's Office, banks, third party transaction organizations, etc. 10. Oversee monthly payments and reconciliation on collection agency accounts (SAP to Agency). 11. Create and maintain the allowance for doubtful accounts. 12. Primary liaison for internal and external audits. 13. Recommend technology enhancements to improve the flow of information and systems. 14. Collaborate in developing and conducting training programs in correct procedures and policies as well as financial literacy to students in conjunction with campus constituents. 15. Collaborate with Financial Aid and Admissions on the new student orientation presentation 16. Ensure consistent communications from all SAS outlets, i.e. campus catalog, websites, orientations etc. 17. Provide oversight for the refunding process. 18. Oversee fee appeal process; review/remove late payment fees as required.
Minimum: Bachelor's degree in Accounting, Finance, or applicable Business Degree. Firm understanding of transactional and fund accounting. Strong management skills/experience, computer knowledge to include, reporting/analysis, and proficiency in Microsoft Office Suite, especially EXCEL functions, reporting and web based transactions.
List a minimum of 3 references (maximum of 6).
Any candidate who is offered this position will be required to go through a pre-employment criminal background check as mandated by state law.
Minimum Education: Bachelor's Degree
Minimum Experience: 3 years
Quick Link: 10470
Internal Number: 10470
About Northern Kentucky University
NKU is a growing metropolitan university of more than 14,000 students served by more than 2,000 faculty and staff on a thriving suburban campus near Cincinnati.
Located in the quiet suburb of Highland Heights, Kentucky—just seven miles southeast of Cincinnati—we have become a leader in Greater Cincinnati and Kentucky by providing a private school education for a fraction of the cost.
While we are one of the fastest growing universities in Kentucky, our professors still know our students' names.