Position Title:Director, Alumni and Donor Relations
Salary Range: $66,600 - $78,300 (commensurate with experience)
Pay Frequency:Annual A. POSITION PURPOSE
The Director of Alumni and Donor Relations is responsible for the overall engagement and communication strategy for Bronco Athletics alumni, donors, and other constituents to advance the fundraising goals of the athletic department. The position will serve as the point of contact with Alumni Relations, University Annual Giving, and the Athletic Department external team.
B. ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Direct the constituent engagement efforts for Santa Clara Athletics
Manage partnership and collaboration with Athletic Department external team, University Relations annual giving team, and Alumni Relations to coordinate and streamline athletics fundraising outreach and engagement efforts.
Prepare and execute strategic plans to increase engagement with student-athlete alumni and donors, including but not limited to: social media, website, mail, email, and phone communication, along with planning and coordinating in-person event outreach.
Serve as point of contact for all Santa Clara Athletics donors and student-athlete alumni (phone, office, email etc.) specifically with general inquiries or initial communication.
Donor contact for gift related questions, including gift processing.
In conjunction with the ticket office, coordinate, process and manage all donor-related season ticket holder renewals and sales.
Design, send and process athletics development mailings for gift solicitations.
2. Oversee coordination of Athletic Development data management and analysis.
Manage the database/filing system for athletics donors.
Enter all general pledges and gifts into the university's database platform (Clara) and ensure integrity of data.
Manage donor lists for effective operation of office including Trustee list, Committee list, Alumni list, and other distribution lists.
Process all donations received and notify gift processing unit of allowable IRS deductions to ensure receipts state correct deductible amount.
Manage all donors into Clara to ensure processing to correct individual and correct payment method.
Track all gifts to the Athletic Excellence Fund, BBF, sport restricted funds, and other scholarship endowment or capital funds processed by University Development to ensure that donors receive acknowledgement and benefits according to level of giving.
Manage gift logs and prepare reports for the Athletics' frontline fundraising
Manage gift files as required for audit purposes.
Coordinate closing of BBF budget with accountant and university relations unit.
Execute Clara database reporting and searches including individual giving history, demographics updates, fund reporting, etc.
Work with athletics business unit to run account analysis reports and ledgers as needed.
Determine parameters, request, and manage prospect contact info for athletics fundraising campaigns and efforts.
3. Oversee the Athletic Department alumni/letterwinner network platform.
Design, customize, maintain and update platform content.
Coordinate with coaches to plan and execute sport-specific engagement opportunities and strategic implementation of fundraising campaigns and outreach efforts into network communication.
Collaborate with Alumni Relations platform lead to integrate and streamline university alumni network efforts with athletics efforts.
Collaborate with Bronco Network (current student-athlete mentorship and networking program) lead to streamline networking and engagement opportunities.
4. Direct the Athletic Department's annual Day of Giving campaign outreach and engagement efforts
Plan overall communication, marketing, and engagement strategy for Day of Giving campaign.
Collaborate closely with University Relations and Athletic Department external team to plan and execute social media and marketing strategy.
Coordinate with athletics development team, sport administrators, and coaches to craft strategy and execution to achieve each sport-specific goal.
Oversee planning and execution of Day of Giving outreach efforts, including but not limited to email, mail, and phone outreach.
5. Other duties as assigned.
Be aware of and abide by all applicable NCAA and Conference rules and regulations.
C. PROVIDES WORK DIRECTION
Provides direction and feedback to Event and Donor Relations Coordinator and Athletic Development student workers.
D. GENERAL GUIDELINES
Recommends initiatives and implements changes to improve quality and services.
Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices. Maintains contact with constituents and solicits feedback for improved services.
Maximizes productivity through use of appropriate tools; planned training and performance initiatives.
Researches and develops resources that create timely and efficient workflow. Informs supervisor of project statuses and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.
Prepares and submits reports as requested and required.
Develops and implements guidelines to support the functions of the unit.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.
This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.
Appreciation of and commitment to further the mission, values, and goals of Santa Clara University.
Demonstrated strong communication skills – written and verbal.
Experience building and maintaining constituent/client relationships.
Experience using database management systems and other common office computer applications, including word-processing, spreadsheet, email and browser applications.
Capable of working both independently and as a team member, results-oriented, and self-starter.
Experience in marketing and communication.
Experience in Web and graphic design preferred.
Finance/accounting experience preferred.
Ability to work effectively with external constituents, particularly donors and corporate sponsors.
Ability to work effectively with internal constituents, particularly senior staff, coaching staff, student-athletes, and other appropriate University staff.
Demonstrated ability to handle confidential information with discretion.
Ability to work on multiple projects simultaneously with frequent interruptions.
Bachelor's degree required.
5. Years of Experience
A minimum of five years' experience in higher education or nonprofit fundraising, and preferably within a college athletics environment.
F. PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.
Considerable time is spent at a desk using a computer terminal.
May be required to travel to other buildings on the campus.
May be required to occasionally travel to outside customers, venders or suppliers.
G. WORK ENVIRONMENT
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.
Typical office environment.
Mostly indoor office environment with windows.
Offices with frequent interruptions.
Frequent attendance at athletic events outside.
Frequent events attended evenings and weekends.
EEO Statement Equal Opportunity/Notice of Nondiscrimination
Santa Clara University is an equal opportunity/equal access/affirmative action employer fully committed to achieving a diverse workforce and complies with all Federal and California State laws, regulations, and executive orders regarding non-discrimination and affirmative action. Applications from members of historically underrepresented groups are especially encouraged. For a complete copy of Santa Clara University's equal opportunity and nondiscrimination policies, see https://www.scu.edu/title-ix/policies-reports/
Title IX of the Education Amendments of 1972
Santa Clara University does not discriminate in its employment practices or in its educational programs or activities on the basis of sex/gender, and prohibits retaliation against any person opposing discrimination or participating in any discrimination investigation or complaint process internally or externally. The Title IX Coordinator and Section 504 and ADA Coordinator is Jenna Elliott, Interim Director of Equal Opportunity and Title IX, 408-551-3043, email@example.com , www.scu.edu/title-ix. Inquiries can also be made to the Assistant Secretary of Education within the Office for Civil Rights (OCR).
Clery Notice of Availability
Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website. To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.
Americans with Disabilities Act
Santa Clara University affirms its' commitment to employ qualified individuals with disabilities within the workplace and to comply with the Americans with Disability Act. All applicants desiring an accommodation should contact the Department of Human Resources, and 408-554-5750 and request to speak to Indu Ahluwalia by phone at 408-554-5750 or by email at firstname.lastname@example.org.