Indiana University Purdue University Indianapolis (IUPUI)
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Associate Director of Student Relations (Student Services Generalist)
Indiana University Purdue University Indianapolis (IUPUI)
Location: Bloomington, Indiana,
Internal Number: 301884
KELLEY SCHOOL OF BUSINESS (BL-BUS-IUBLA)
The Kelley School of Business at Indiana University is a comprehensive provider of top-tier business education with a full portfolio of undergraduate, graduate, doctoral, and executive programs on campuses in Bloomington and Indianapolis, and online worldwide. The Kelley School has been creating career momentum for 100 years, going from 70 students in 1920 to an enrollment of more than 12,000 students today. Our innovative curriculum is built on personal development, teamwork, and experiential learning with an emphasis on global and social responsibility. Our success is reflected in our reputation among academic peers, our career placement statistics, and the accomplishments of more than 117,000 living alumni around the globe.
The Associate Director of Student Relations is an integral member of the Graduate Accounting Programs (GAP) leadership team and reports to the Director of GAP. The person in this role establishes and executes strategies and experiences to maximize meaningful engagement of approximately 150-200 full-time, in-residence master's students (i.e., 3/2 MBA and MS in Accounting with Data and Analytics - MSADA).
Responsible for several major areas of student relations
Academic Advising/ Monitoring
Promotes student achievement of timely academic progress, desired career outcomes, and professional development.
Designs and delivers events/experiences that enhance student well-being and personal development.
Provides direction and counsel to various constituents (e.g., prospective students, undergraduate academic advisors, recruiting team, etc.) to promote efficient and successful paths to meeting degree prerequisites.
Provides direction and assistance to 3/2 MBA and MSADA students wishing to sit for the Uniform Certified Public Accountant (CPA) examination in Indiana and facilitates information-gathering for students interested in other jurisdictions.
Enrollment Management/ Data Analysis/ Accreditation
Coordinates with academic departments to build class schedules that maximize student options subject to faculty teaching constraints.
Analyzes course enrollment data, application data, and other data to offers viable solutions to address strategic curriculum decisions.
Collaborates with faculty to document assurance of learning for accreditation, interprets feedback, and offers curriculum change suggestions to GAP leadership.
Plans events within each degree and across degrees to facilitate key stakeholder relationships: student-to-student; student-to-faculty; student-to-alumnus. Events include but are not limited to new student orientations, graduations, alumni receptions, and regular social gatherings.
Manages experiential courses that require team creation, global student travel, and faculty collaboration (e.g., Field Study, Field Consulting, Career Success Skills, Capstone Simulation, etc.).
Develops and implements programs and initiatives that touch on various/multiple student-related goals, such as enhancing and reinforcing academic engagement and experiential learning; increasing student engagement, wellness, and involvement; fostering learning, inclusion, and development; supporting students in crisis and adversity; and improving the student campus experience.
Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates effectiveness of student services against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
May provide guidance to other student services staff; makes process recommendations to manager for improved delivery of service.
Bachelor's degree in higher education student affairs, public affairs, counseling, social work, education, business, or related field
Master's degree in related field
2 years in student services, higher education, or related field
3 years in collegiate admissions and/or academic advising and/or higher education administration
Combinations of related education and experience may be considered
Proficient communication skills
Maintains a high degree of professionalism
Demonstrates time management and priority setting skills
Demonstrates a high commitment to quality
Possesses flexibility to work in a fast paced, dynamic environment
Seeks to acquire knowledge in area of specialty
Highly thorough and dependable
Demonstrates a high level of accuracy, even under pressure
Demonstrates ability to maintain confidential information
Demonstrates customer service skills
Commitment to working with people from diverse backgrounds and commitment to cultural competency
Ability to build strong partnerships with students and other university departments
Demonstrates success as a quick learner and is detail-oriented, persistent, and efficient while exhibiting compassion, diplomacy, and tact
Familiarity with analogous programs
Demonstrates excellence in organization and problem-solving skills
Strong conceptual, strategic and client relations skills, as well as project management skills
Ability to work effectively as a member of a team
Ability to work with diverse constituencies in a highly energetic setting
Knowledge of Indiana University policies and procedures, SIS, IUIE, Microsoft Office, and other computer skills
Working Conditions / Demands
This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.
Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.
This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.
New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.
Equal Employment Opportunity
Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator.See Indiana University's Notice of Non-Discrimination here which includes contact information.
Campus Safety and Security
The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at email@example.com or by visiting IUPD.
About Indiana University Purdue University Indianapolis (IUPUI)
IUPUI, a partnership between Indiana and Purdue universities, is Indiana’s urban research and academic health sciences campus.
IUPUI’s mission is to advance the state of Indiana and the intellectual growth of its citizens to the highest levels nationally and internationally through research and creative activity, teaching and learning, and civic engagement.
By offering a distinctive range of bachelor’s, master’s, professional, and Ph.D. degrees, IUPUI promotes the educational, cultural, and economic development of central Indiana and beyond through innovative collaborations, external partnerships, and a strong commitment to diversity.